Sukidoo App Terms of Service
Last updated: August 25th 2026
These Terms of Service ("Terms") govern your access to and use of the Sukidoo application at https://app.sukidoo.com and the related services, features and support we provide (together, the "Service"), operated by Neopsis Pte. Ltd. ("Neopsis", "we", "us").
Sukidoo is a brand of Neopsis Pte. Ltd.
By creating an account, starting a free trial, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other organization, you confirm that you have authority to bind that organization, and "you" means that organization. If you do not agree, do not use the Service.
These Terms also govern your use of our marketing website at https://www.sukidoo.com (the "Website"). Most of what follows concerns the Service; where something applies only to the Website, it says so.
1. What Sukidoo does
Sukidoo analyzes the Google Ads accounts you connect and produces optimization suggestions for you to review, apply, or automate.
Each kind of optimization can be set to Off, On (suggestions are surfaced for you to review and apply) or Auto (suggestions are applied to your Google Ads account automatically, once they meet the level of confidence you require). You choose this for each kind of optimization and each connected account.
The Service is a decision-support and automation tool. It does not provide advertising, marketing, legal, tax or financial advice.
2. Eligibility and your account
To use the Service you must be at least 18 years old and capable of forming a binding contract. The Service is intended for business use, not for personal or household purposes.
You are responsible for:
• providing accurate and complete registration information and keeping it current;
• maintaining the confidentiality of your login credentials;
• all activity that occurs under your account, whether or not authorized by you.
Notify us at contact@sukidoo.com without undue delay if you believe your account has been compromised.
3. Workspaces, seats and team members
Your subscription creates a workspace. The user who subscribes is the billing user and owner of that workspace. You may invite team members to your workspace up to the number of seats included in your plan. Not every member has the same access: some administrative functions, including billing and team management, are reserved to the workspace owner and to members granted administrative access.
You are responsible for the acts and omissions of everyone you invite to your workspace as if they were your own. Removing a member revokes their access to the workspace and deletes the Google credentials they had connected through it.
4. Connecting your Google Ads accounts, and your authorization to act
To use the Service you connect one or more Google Ads accounts by authorizing Sukidoo through Google's OAuth consent flow. You represent and warrant that you own each account you connect, or that you are authorized by its owner to connect it and to permit the changes described in these Terms.
By connecting a Google Ads account and enabling automation, you instruct and authorize us to make changes to that live Google Ads account on your behalf. Those changes are limited to the targeting and delivery settings of your existing campaigns — what your ads serve on, and whether an individual item is active.
There are firm limits on that authority. We will not create or remove campaigns, and we will not change your budgets or your bids. We never increase what you spend.
Beyond those limits, nothing is applied to your account automatically unless you have turned automation on for that kind of change. Each kind of change carries its own setting, which you control and can switch off at any time.
We may add new kinds of analysis to the Service, and they may be active on your account from the start. A new kind of analysis only ever surfaces suggestions for you to review: applying them stays your decision unless and until you choose to automate that kind of change yourself.
Every change we make is recorded in the Service's history, so you can see what happened and when. You remain solely responsible for the state and performance of your Google Ads accounts, including reviewing our changes and reversing any you do not want.
You must also comply with Google's own terms, including the Google Ads Terms and Conditions and Google Ads policies. Your relationship with Google is separate from your relationship with us, and we are not responsible for Google's decisions about your accounts.
5. AI-generated recommendations, and no guarantee of results
Parts of the Service use large language models and other automated analysis. These techniques are probabilistic. They can be wrong, incomplete or inconsistent, and a suggestion may simply be wrong for your account.
We do not warrant that the Service will improve your advertising performance, reduce your costs, increase your conversions or return, or produce any particular outcome. Advertising results depend on many factors outside our control, including your market, your budget, your creative, your website and changes Google makes to its own systems.
You are responsible for evaluating every suggestion before applying it, and for setting automation and its confidence level at a level of risk you are comfortable with.
6. Free trial
We offer a free trial of fourteen (14) days from the start of your subscription. A payment method is collected at checkout. Unless you cancel before the trial ends, your subscription converts to a paid subscription automatically and the first charge is taken at that point.
We may change or withdraw trial availability at any time for future subscriptions.
7. Subscriptions, fees and payment
Subscriptions are sold in tiers based on the number of Google Ads accounts you manage, and each tier includes a fixed number of team-member seats. Current tiers and prices are shown at checkout and in the Service.
Payments are processed by our payment provider, which acts as the merchant of record for all purchases and is identified to you at checkout. Your purchase is therefore also subject to that provider's own terms and privacy notice, which are presented to you before you complete it. The provider handles the checkout, taxes, invoicing and payment method; we do not receive or store your full payment card details.
Fees are charged in advance for each billing period and renew automatically until canceled. Unless stated otherwise, prices exclude applicable taxes, which are calculated and collected by our payment provider.
We may change our prices. Any price change applies from your next billing period, and we will give you reasonable notice before it takes effect. If you do not accept a price change, you may cancel before it applies.
If a payment fails, we may retry it and may suspend the Service until payment is made.
8. Plan limits
Your plan sets the maximum number of Google Ads accounts you can manage and the number of team-member seats you can fill. These limits are enforced by the Service. To exceed a limit, upgrade to a higher tier.
9. Cancellation, non-renewal and refunds
You may cancel your subscription at any time. Cancellation takes effect at the end of your current paid period: you keep access until then, and you are not charged again.
Subscription fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused seats, unused accounts, or periods during which you did not use the Service. The free trial is the period we provide for you to evaluate the Service.
Nothing in this section limits any refund right you have that cannot be excluded under applicable mandatory law. Refunds that are required by law are handled through our payment provider as merchant of record.
When your subscription ends, we stop analyzing your accounts and stop making any automated changes. We do not delete or deactivate your connected Google Ads accounts, and any changes already applied to them remain in place — reversing them is up to you.
10. Acceptable use
You agree not to:
• use the Service in any way that violates applicable law or Google's terms and policies;
• connect a Google Ads account you do not own and are not authorized to manage;
• access or attempt to access another customer's workspace, accounts or data;
• reverse engineer, decompile, or attempt to derive the source code, models, prompts or algorithms behind the Service, except to the extent this restriction is prohibited by law;
• scrape the Service, or access it by automated means other than any API we make available to you;
• resell, sublicense, or provide the Service to third parties except as part of managing advertising accounts you are authorized to manage;
• introduce malware or other harmful material, or interfere with, disrupt, or place unreasonable load on the Service or its infrastructure;
• probe, scan or test the vulnerability of the Service without our prior written consent;
• use the Service to build a competing product or to benchmark it for a competitor;
• copy, scrape, republish or otherwise exploit the content of the Website for commercial purposes without our prior written permission.
11. Your data
You retain all rights in the data you submit to the Service and in the Google Ads data we access on your behalf ("Customer Data"). You grant us a non-exclusive, worldwide license to host, process, transmit and display Customer Data solely to provide, secure, support and improve the Service.
We may generate aggregated and de-identified statistics from use of the Service, and we may use those for any lawful business purpose, provided they do not identify you, your organization or any individual, and do not reveal your advertising performance.
If you submit information through a contact, demo, waitlist or newsletter form on the Website, you confirm that what you provide is accurate and does not violate any law or third-party rights.
Our handling of personal information is described in the Sukidoo App Privacy Policy. In relation to Customer Data that constitutes personal data, you act as the controller and we act as your processor. A Data Processing Addendum is available on request at contact@sukidoo.com.
12. Confidentiality
Each party may receive non-public information from the other. Each party will use the other's confidential information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to its personnel and advisers who need it and are bound by comparable obligations, or where disclosure is required by law.
13. Feedback
If you send us suggestions, ideas or feedback about the Service, we may use them without restriction and without any obligation to you. You are not required to send us feedback.
14. Intellectual property
The Service and the Website, including their software, interfaces, design, content, prompts, models, scoring logic, documentation and branding, are owned by or licensed to Neopsis and are protected by intellectual property laws. Sukidoo and related names, logos and branding are the property of Neopsis Pte. Ltd. or its licensors.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription. No other rights are granted, expressly or by implication.
15. Third-party services
The Service integrates with third-party services, including Google Ads, Google OAuth and the YouTube Data API, and relies on third-party payment, infrastructure and AI providers. Those services are provided by their own operators under their own terms.
The Service uses YouTube API Services. By using the Service, you also agree to be bound by the YouTube Terms of Service.
The Website links to third-party sites we do not control; following them is at your own risk.
We are not responsible for the availability, accuracy, security or practices of third-party services, or for any change a third party makes to its APIs, policies or pricing. If a third-party service becomes unavailable or changes in a way that affects the Service, we may modify or discontinue the affected functionality.
16. Availability and support
We aim to keep the Service available and to run analysis on a regular schedule, but we do not commit to a service level, an uptime percentage, or a guaranteed analysis frequency under these Terms. The Service may be unavailable during maintenance, or because of a failure at a third-party provider.
Support is provided by email at contact@sukidoo.com, and we aim to respond as promptly as we reasonably can.
17. Suspension and termination
We may suspend or terminate your access to the Service, in whole or in part, if:
• you materially breach these Terms and do not cure the breach within 14 days of notice, or immediately where the breach cannot be cured or where continued access poses a risk;
• your payment fails or your subscription lapses;
• we are required to do so by law, or by Google or another provider whose service the Service depends on;
• we reasonably believe your use threatens the security, integrity or availability of the Service.
You may stop using the Service at any time by canceling your subscription and disconnecting your Google Ads accounts.
On termination, your right to use the Service ends. Sections that by their nature should survive — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, governing law and jurisdiction — survive termination. Data retention after termination is described in the Privacy Policy.
18. Disclaimer of warranties
The Service is provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, Neopsis disclaims all warranties, express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, security, accuracy, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, timely, error-free, or free from harmful components, that defects will be corrected, or that the results obtained from the Service will be accurate, complete or reliable.
Content on the Website is provided for general information only. We aim to keep it accurate and current but do not guarantee that it is, and any reliance you place on it is at your own risk. Nothing on the Website is a binding offer or commitment regarding availability, features, pricing, roadmap, performance or future functionality; descriptions of Sukidoo there may change at any time without notice.
19. Limitation of liability
To the fullest extent permitted by law, Neopsis will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, advertising spend, savings, data, goodwill or opportunity, arising out of or related to the Service or these Terms, whether in contract, tort or any other theory, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, Neopsis's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total amount you actually paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
These limitations apply even if a remedy fails of its essential purpose, and do not limit liability that cannot be excluded or limited under applicable mandatory law.
20. Indemnity
You agree to indemnify and hold harmless Neopsis Pte. Ltd., its affiliates, officers, directors, employees and contractors from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or related to:
• your use of the Service;
• Customer Data, including any claim that it infringes or misappropriates a third party's rights;
• your connection of a Google Ads account you were not authorized to connect or manage;
• your breach of these Terms; or
• your violation of applicable law or third-party rights, including Google's terms and policies.
21. Changes to the Service
We may add, modify, suspend or discontinue features of the Service at any time. Where a change materially reduces core functionality you rely on, we will give you reasonable notice, and if you do not accept it you may cancel your subscription.
22. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date, and where changes are material we will notify you by email or in the Service before they take effect.
By continuing to use the Service after any changes become effective, you agree to the revised Terms.
23. General
These Terms, together with the Privacy Policy and any Data Processing Addendum, are the entire agreement between you and Neopsis regarding the Service, and supersede any prior agreement or understanding on that subject.
You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will stay in force. A failure to enforce a provision is not a waiver of it. Nothing in these Terms creates a partnership, agency or employment relationship beyond the limited authorization described in section 4.
Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control.
24. Governing law
These Terms are governed by the laws of Singapore, without regard to conflict of laws principles.
25. Jurisdiction
Any dispute arising out of or in connection with these Terms or the Service is subject to the exclusive jurisdiction of the courts of Singapore.
26. Contact
If you have any questions about these Terms, you can contact:
Neopsis Pte. Ltd.
2 Venture Drive, #19-18, Vision Exchange, Singapore 608526
contact@sukidoo.com